BiLucky Cookies Policy

At BiLucky, we use cookies and similar technologies to make bilucky.com work properly, to keep your account secure, and to give you a smoother gaming experience across desktop browser, mobile browser, our downloadable casino app, and our progressive web app. This Cookies Policy explains what cookies are, why we use them, and how you can manage your preferences when you visit BiLucky Casino.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow us to recognise your browser, remember your preferences, and understand how you interact with our platform. Here at BiLucky, we rely on cookies to support core functions such as logging in, processing deposits and withdrawals, and displaying content relevant to your chosen localization (English, Deutsch, Francais, Ellinika, Espanol or Portugues).

Why We Use Cookies

We at BiLucky deploy cookies for several important reasons. Our platform uses them to keep you securely logged in, remember your currency settings (EUR, USD, GBP or cryptocurrencies), and ensure that promotions such as our welcome bonus or Monday Reload are displayed correctly to eligible players. Our BiLucky systems also use cookies to detect fraudulent activity, verify your identity during KYC checks, and comply with our obligations as an operator licensed through Hollycorn N.V.

• We use essential cookies to operate our login system, cashier, and account dashboard.
• We use functional cookies to remember your language, currency, and display preferences.
• We use analytical cookies to understand how players use Bi Lucky Casino and to improve our games library of almost 11,000 slots.
• We use marketing cookies to show you relevant offers, including free spins and bonus codes.
• We use security cookies to protect your account and prevent unauthorized access.

Essential Cookies

These cookies are strictly necessary for BiLucky Casino to function. Without them, you would not be able to log in, make a deposit, or request a withdrawal. We cannot disable these cookies through our settings panel, as our site would not operate correctly without them.

Functional Cookies

Our Bi Lucky platform uses functional cookies to remember choices you make, such as your preferred localization or whether you have dismissed a promotional banner. These cookies make your return visits to bilucky.com more convenient.

Performance and Analytics Cookies

We at BiLucky use analytics cookies to measure how players interact with our site, including which game providers and titles are most popular among our 10,000+ games from 129 providers. This data helps us refine our offering and fix technical issues before they affect your experience.

Advertising and Marketing Cookies

Our marketing partners may place cookies on your device to track the effectiveness of our campaigns and to present you with offers relevant to your interests, such as our bilucky bonus packages or bilucky no deposit bonus promotions, where applicable in your jurisdiction. These cookies may also be used by affiliates who refer players to BiLucky Casino.

Third-Party Cookies

Some cookies on our site are placed by trusted third parties, including payment processors, affiliate tracking platforms, and game providers such as Evolution, NetEnt, and Pragmatic-style studios integrated into our lobby. We do not control these third-party cookies directly, and we encourage you to review the respective privacy policies of these providers for further detail.

How Long Do Cookies Last?

We use both session cookies, which are deleted once you close your browser, and persistent cookies, which remain on your device for a set period or until you delete them manually. Our BiLucky systems use persistent cookies primarily to remember your login status, currency preference, and consent choices, so you do not need to reconfigure your settings every time you visit.

Managing Your Cookie Preferences

You have full control over how cookies are used on your device. Most browsers allow you to accept, block, or delete cookies through their settings menu. Please note that if you choose to disable essential cookies, certain features of Bi Lucky Casino, including login, deposits, and withdrawals, may no longer function correctly.

• You can adjust cookie settings directly within your browser preferences.
• You can clear existing cookies at any time through your browser's privacy tools.
• You can contact our support team if you have questions about specific cookies we use.
• You can withdraw consent for non-essential cookies without affecting access to essential site functions.

Cookies and Our Mobile App

If you access bilucky casino app or our progressive web app instead of the browser version, similar technologies, such as device identifiers and local storage, may be used to achieve the same purposes as cookies on the desktop site. We apply the same principles of transparency and control across all casino versions we offer.

Cookies and Responsible Gaming

We also use cookies to support responsible gaming tools, helping us recognise returning players and apply any self-imposed limits you have set. Our VIP Program and loyalty features, including Bilucky Points, also rely on cookies to track your progress accurately across sessions, from Bronze levels up to our top VIP statuses.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or our own practices. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of BiLucky Casino after changes are published constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Cookies Policy or how we use cookies at BiLucky, please reach out to our support team, available 24/7 via live chat without registration, or by email at [email protected]. We are happy to explain our practices in more detail and assist with any privacy-related concerns you may have.