BiLucky Online Casino Responsible Gaming

Our Commitment to Safer Play

We at BiLucky take our responsibility as a licensed operator seriously. Our casino is owned and operated by Hollycorn N.V., registered in Curacao, and we follow strict internal policies designed to keep our community safe. Whether you are a new player trying our welcome package or a long-standing member of our VIP programme, we want you to always feel in control of your own gaming journey.

Our Bi Lucky platform was designed with transparency in mind. We clearly display wagering requirements, bonus terms, and withdrawal limits so that you always know exactly what to expect. We also make sure our support team is available around the clock, because we believe that help should never be more than a few clicks away.

Tools to Help You Stay in Control

We at Bi Lucky offer a range of account settings that let you shape your experience according to your own comfort level. These tools are free, easy to activate, and can be adjusted or reversed by contacting our support team.

• Deposit limits - set daily, weekly, or monthly caps on how much you can add to your account
• Loss limits - restrict the amount you are willing to lose within a set period
• Wagering limits - control how much you stake across your gaming sessions
• Time-out periods - temporarily pause your account for a short cooling-off period
• Self-exclusion - close your account for a longer period, or permanently, if you feel you need a complete break
• Reality checks - receive reminders about how long you have been playing during a session

We encourage every player at BiLucky to review these options regularly, not just when something feels wrong. Setting a deposit limit before you start playing is one of the simplest ways to make sure your gaming stays within a budget you are comfortable with.

Self-Exclusion at BiLucky

If you feel that you need a longer break from gambling, we at Bi Lucky allow you to request self-exclusion for a defined period or indefinitely. Once activated, your account will be closed, marketing communications will stop, and you will not be able to log in or open a new account with us during the exclusion period. Our support team can guide you through this process at any time via live chat or email.

Age Verification and Account Security

Our casino is strictly for adults, and we at BiLucky do not allow anyone under the legal gambling age in their jurisdiction to register or play. As part of our know-your-customer process, we may request identification documents, proof of address, and payment verification before processing withdrawals. In some cases, we may also ask for a selfie with your ID, a phone call, or a live video call to confirm your identity.

If we are unable to reach a player within two weeks of requesting verification, the account is locked for security reasons. We ask for your patience during this process, as it exists purely to protect our community and prevent underage or fraudulent access to our platform.

Restricted Jurisdictions and Fair Access

We at Bi Lucky operate responsibly across our target markets, which include Germany, Austria, Switzerland, France, Greece, Spain, Portugal, the United Kingdom, Ireland, and Italy. Players from certain restricted countries, including Belarus, Brazil, Curacao, Cyprus, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Turkey, and the United States, are not permitted to register. We also apply local rules regarding bonuses - for example, bonuses are not available in Croatia and Serbia, and deposit-based bonuses are not offered to players from Finland and Slovenia.

Using a VPN to bypass these geographic restrictions is strictly prohibited on our platform. We at BiLucky reserve the right to confiscate winnings if a VPN is used to access content or bonuses that are not intended for your region. These rules exist to keep our operations compliant and to ensure fairness for every player on Bi Lucky.

Recognising the Signs of Problem Gambling

We want every player at Bi Lucky to feel empowered to recognise when gaming might be becoming a problem. Some common warning signs include:

• Spending more money or time gambling than you originally planned
• Chasing losses by increasing your bets
• Borrowing money or using funds meant for bills to gamble
• Feeling anxious, irritable, or guilty about your gambling habits
• Neglecting work, relationships, or responsibilities because of gaming
• Lying to friends or family about how much you play or spend

If any of these signs feel familiar, we at BiLucky strongly encourage you to reach out to our support team or to one of the independent organisations listed below. Taking action early is always the best way to regain control.

Independent Support Organisations

In addition to the tools we provide, we at Bi Lucky recommend connecting with independent, non-profit organisations that specialise in gambling support. These organisations are free, confidential, and available regardless of where you play.

• GamCare - free advice, support, and counselling for anyone affected by gambling
• BeGambleAware - information and resources for safer gambling
• Gambling Therapy - online support available in multiple languages
• Gamblers Anonymous - peer support groups and meetings

We at BiLucky believe that working alongside these organisations strengthens the safety net available to our players, and we always encourage anyone struggling to seek professional guidance in addition to using our account tools.

Bonus Play and Responsible Spending

Our welcome package, reload offers, and VIP rewards at Bi Lucky are designed to enhance your experience, not to encourage excessive spending. We clearly outline wagering requirements - for example, 40x on deposit bonuses and 50x on no-deposit or free spin bonuses - along with a maximum bet of EUR/USD/GBP 5 while a bonus is active. We ask that you always read these terms carefully and only wager amounts you are comfortable with, bonus or not. For more details, see our BiLucky bonus page.

Protecting Minors

We at BiLucky take the protection of minors extremely seriously. We recommend that parents and guardians use device-level parental control software to prevent underage access to gambling websites, including ours. If you share a computer, tablet, or phone with a minor, please ensure that account details are never saved or left accessible.