BiLucky Terms and Conditions

Welcome to BiLucky Casino. These terms and conditions govern your use of our website, bilucky.com, and all services we provide. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms. BiLucky Casino is owned and operated by Hollycorn N.V., a company registered in Curacao under registration number 144359, with its registered office at Heelsumstraat 51, E-Commerce Park, Willemstad, Curacao. If you do not agree with any part of these terms, we ask that you refrain from using our platform.

Eligibility and Account Registration

To open an account at Bi Lucky, you must be at least 18 years old or the legal age of gambling in your jurisdiction, whichever is higher. We accept players from Germany, Austria, Switzerland, France, Greece, Spain, Portugal, United Kingdom, Ireland, and Italy. We do not accept registrations from residents of Belarus, Brazil, Curacao, Cyprus, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Turkey, and the United States. Our platform is available in English, Deutsch, Francais, Ellinika, Espanol, and Portugues to serve our diverse player base.

When you register at BiLucky, we require accurate and complete personal information. You are permitted to hold only one account with us; we reserve the right to close duplicate accounts and void any associated winnings. Our BiLucky Casino team actively monitors registrations for fraudulent activity, and we may request verification documents at any time.

Verification Requirements

• We may request a copy of your ID, payment system documents, and utility bills written in Latin or Cyrillic script
• We may ask for a selfie with your ID, a selfie with your ID and a special sign, a phone call, or a live video call
• If we cannot reach you within two weeks of our request, we will lock your account

Deposits and Withdrawals

At Bi Lucky Casino, we accept Visa, Mastercard, bank transfer, and cryptocurrencies. All deposits are processed instantly and free of charge, and we do not accept third-party payments. Our minimum deposit is USD 10 / EUR 20 / GBP 20, with Visa and Mastercard limits ranging from EUR 20 to 4,000, and bank transfers up to EUR 5,000. Please note that no deposit limits can be applied to crypto payments.

Our withdrawal methods include Visa and Mastercard, processed within 1-3 banking days free of charge, as well as cryptocurrencies processed instantly. Visa withdrawals use Original Credit Transfer and Mastercard withdrawals use Payment Transfer, and only personal cards are accepted. Card withdrawals up to your deposited amount will be returned to that same card; any excess will be sent via an alternative method. We do not support Visa payouts in the United States, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, and Singapore.

Our withdrawal limits are USD/EUR/GBP 4,000 per day, 16,000 per week, and 50,000 per month, though higher VIP statuses may be granted exceptions. We pay progressive jackpot wins in full. Intermediary bank fees on bank transfers may reach up to EUR 16. We also apply a dormant account fee of EUR/GBP 10 per month after 12 months of inactivity. Each deposit must be wagered three times before you may request a withdrawal.

Bonuses and Promotions

Here at BiLucky, we offer a generous welcome package spread over your first four deposits, totaling up to EUR/GBP 1,500 plus 290 free spins. Our banner advertisement mentioning up to EUR/GBP 3,500 plus 290 free spins includes our High Roller bonus for qualifying players. Our first deposit bonus provides 100% up to EUR/GBP 250 plus 200 free spins on Beware the Deep Megaways using code RODEO.

• Second deposit: 50% up to EUR/GBP 250 plus 30 free spins on Zeus vs Hades Gods of War, code TRAIL
• Third deposit: 25% up to EUR/GBP 500 plus 30 free spins on Zeus vs Hades Gods of War, code QUEST
• Fourth deposit: 25% up to EUR/GBP 500 plus 30 free spins on Castle of Fire, code SWIFT

A minimum deposit of EUR/GBP 20 applies to each stage. We apply 40x wagering on deposit bonuses and 50x wagering on no-deposit and free spin bonuses. Our bonuses expire after 30 days, and the maximum bet permitted while a bonus is active is EUR/USD/GBP 5 across all game types. We credit sign-up free spins within 24 hours of registration. Please note that bonuses are not available in Croatia and Serbia, and players from Finland and Slovenia are not eligible for deposit-based bonuses.

We also offer a High Roller Bonus of 50% up to EUR/GBP 2,000 with code HIGHROLL for first deposits of EUR 1,000 or more, a Monday Reload bonus, cashback through BiLucky Points, rakeback, and Prize Drops with a EUR 100,000 prize pool. The maximum win we allow from a no-deposit bonus or free spins is EUR/GBP 50, while the maximum win from cashback, comp point, tournament, deposit, personal VIP, and weekly bonuses, excluding the welcome bonus, is EUR/USD/GBP 10,000; any excess will be forfeited.

Our Loyalty and VIP Program

Our VIP program at BiLucky Casino consists of 30 levels, and you are automatically entered upon placing your first real money bet. Progress is driven by comp points earned through play. Our BiLucky Points scheme rewards you with 1 BP for every EUR/GBP 10 wagered on slots, though table and live dealer games do not count toward this total. You may exchange BP for cash at a rate of 300 BP per EUR/USD/GBP 1 without losing your VIP status.

As you climb through our levels, rewards grow from 10 free spins at the entry tiers to substantial cash prizes at the top, with the highest levels paying up to EUR 50,000. Reaching level 30 earns you a Ferrari 812 Superfast, delivered in base trim within 30 business days. All level-up free spins and cash prizes carry 3x wagering and are credited instantly.

Games and Fair Play

At BiLucky, we offer almost 11,000 slots and over 10,000 games in total from 129 providers, including more than 200 jackpot slots. Our game library features blackjack, live dealer games, roulette, baccarat, poker, video poker, table games, crash games, mines, fishing games, bingo, dice, and game shows. We work with leading providers including Evolution, NetEnt, Betsoft, Yggdrasil, Play'n GO partners, and many more listed on our website.

Please note that players from Canada may not access NYX games, and NetEnt games are restricted in several jurisdictions due to licensing requirements. We encourage you to review game availability in your region before playing.

Responsible Use of VPN and Account Restrictions

We do not permit the use of a VPN to bypass any provider's geographic block. If we detect such activity, we reserve the right to confiscate any associated winnings. We expect all players to use our services in good faith and in accordance with the restrictions set out in these terms.

Customer Support

Our BiLucky Casino support team is available 24/7 through live chat, accessible even without registration, as well as by email at [email protected]. We also maintain an FAQ section and active social channels to assist you with any questions regarding your account, deposits, withdrawals, or bonuses.

Changes to These Terms

We reserve the right to amend these terms and conditions at any time. We will notify you of significant changes where required, and your continued use of our services after such changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of your rights and obligations when playing at BiLucky.