BiLucky Privacy Policy

At BiLucky, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how BiLucky Casino collects, uses, stores, and safeguards your information when you visit bilucky.com or use our services. BiLucky Casino is operated by Hollycorn N.V., a company registered in Curacao under number 144359, with its registered office at Heelsumstraat 51, E-Commerce Park, Willemstad, Curacao. By creating an account or browsing our website, you agree to the practices described in this policy.

Information We Collect

We collect several categories of information in order to provide you with a safe and enjoyable gaming experience. Our BiLucky platform gathers data at registration, during deposits and withdrawals, and while you interact with our games and support team.

• We gather your registration details, including your name, date of birth, email address, phone number, and country of residence
• We collect payment and transaction information when you deposit or withdraw funds via Visa, Mastercard, bank transfer, or cryptocurrencies
• We track your gaming activity, including bets, wins, and loyalty points earned, to improve our services and administer our VIP program
• We record technical data such as your IP address, device type, browser type, and operating system
• We may collect identity verification documents, including ID, proof of address, and selfies, as part of our KYC procedures

Cookies and Tracking

Our BiLucky Casino website uses cookies and similar technologies to personalize your experience, remember your preferences, and analyze site traffic. You can manage cookie settings through your browser, though disabling certain cookies may limit functionality on our site.

How We Use Your Information

We at BiLucky use the information we collect for legitimate business purposes connected to operating our online casino. Our goal is always to provide secure, fair, and personalized services to every player who joins Bi Lucky casino.

• We process your transactions and manage your deposits and withdrawals
• We verify your identity and age to comply with anti-money laundering and responsible gambling regulations
• We communicate with you regarding promotions, bonuses, and account updates
• We analyze gameplay data to improve our games, services, and loyalty program
• We detect and prevent fraud, abuse, and violations of our terms and conditions

Legal Basis for Processing

We at BiLucky Casino process your personal data based on several legal grounds, including the performance of our contract with you, compliance with legal obligations, our legitimate business interests, and, where applicable, your consent. If you are located in Germany, Austria, Switzerland, France, Greece, Spain, Portugal, the United Kingdom, Ireland, or Italy, we apply data protection standards consistent with applicable regional regulations.

Sharing Your Information

We do not sell your personal data to third parties. However, our BiLucky platform may share information with trusted partners who help us operate our services effectively.

• We share data with payment processors to complete your deposits and withdrawals
• We share information with game providers, including Evolution, NetEnt, Play'n GO, and other studios listed on our platform, to enable gameplay
• We disclose data to regulatory authorities when legally required
• We may share information with fraud prevention and identity verification services

Please note that players from certain restricted countries, including Belarus, Brazil, Curacao, Cyprus, Estonia, Georgia, Israel, Latvia, Lithuania, Malta, Poland, Turkey, and the United States, are not permitted to register at BiLucky Casino, and we do not knowingly collect data from residents of these jurisdictions.

Data Security

We at Bi Lucky Casino implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems use encryption technology to safeguard sensitive data, including your payment details and identity documents submitted during our KYC process.

Know Your Customer (KYC) Verification

As part of our commitment to responsible and compliant operations, we may request identification documents, payment system verification, and utility bills in Latin or Cyrillic script. We may also require a selfie with your ID, a selfie holding a special sign, or a live video call to confirm your identity. If we cannot reach you within two weeks of our request, your account may be locked for security reasons.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. If your account remains inactive for 12 months, a dormant account fee of EUR/GBP 10 per month will apply, and we retain relevant records in accordance with our regulatory obligations even after account closure.

Your Rights

Our BiLucky privacy practices are designed to give you meaningful control over your personal information. Depending on your jurisdiction, you may have the following rights regarding the data we hold about you.

• You have the right to access the personal data we hold about you
• You have the right to request correction of inaccurate information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent at any time where processing is based on consent
• You have the right to lodge a complaint with a relevant data protection authority

International Data Transfers

As BiLucky Casino serves players across Europe and beyond, we may transfer your data to servers or partners located outside your country of residence. When we do so, we ensure appropriate safeguards are in place to protect your information consistent with applicable data protection laws.

Children's Privacy

Our services at BiLucky are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close it and delete associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of BiLucky Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, our support team is available 24/7 via live chat, accessible without registration, or by email at [email protected]. We are here to address any concerns regarding your privacy while you enjoy slots, live casino games, and other offerings at BiLucky.